Возникла проблема с кешаутом на Sportbetting. В общем делаю я себе периодически кешауты в USDC через ERC20, все нормально и вот я запросил очередной вывод, который на мое удивление не приходит 5й день.
Списался я значит с саппортом через почту и лайвчат, где мне подтвердили, что мне все отправили и им жалко, что я не получил свои средства.
Прошу хеш транзакции - и тут начинается самое интересное. Мне дают следующее:
Естественно транзакция Нот Фоунд о чем я сообщаю в чат где мой спаситель подтверждает что что-то не то и что они разберутся в течение 24ч.
Спустя часов 20 мне приходит письмо ,что они все проверили и что деньги таки были отправлены.
Т.к. это не так я снова связываюсь с лайвчатом, где мне упорно твердят, что все отправлено. При этом сами не могут в 2 клика вбить эту транзу и увидеть что ее нет. А когда я предложил чекнуть транзакцию в сети эфира мне выдали, что они отправили USDC а не эфир(рофлы подьехали). Подскажите, как мне действовать в данной ситуации. В дополнение прилагаю переписку с поддержкой.
20:06, Nov 27
You: Cashier
Info: You are now connected to Greeting Bot.
20:06, Nov 27
Greeting Bot: Thank you. Who am I chatting with?
20:06, Nov 27
Greeting Bot: Please allow a few moments while you are transferred to an agent.
20:06, Nov 27
You: Uladzimir
Info: You are now connected to Stanley Adams.
20:06, Nov 27
Stanley Adams: Hi, this is Stanley. Thank you for Contacting Player Services.
20:06, Nov 27
You: Hello! I ordered 2 withdrawals of $ 300 each to my USDC ERC20 wallet on November 19th and 23rd. The first transaction arrived on November 20th, and the second did not arrive. Yesterday I talked with online support where they confirmed to me that the second transfer was made on November 23rd to my wallet. Then I asked to provide me with the transaction ID on the Ethereum network. I was given the following ID: 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba I checked such a transaction through sites like https://etherscan.io/ and found that this transaction is not listed on the Ethereum network. You can also check my wallet: 0x58069B9f8a9585aB05C286392369805264854a80 Having done this, it is clear that I did not receive the transaction. Received only for withdrawal on November 19th. I informed my agent in a live chat and he confirmed that he did not see this transaction on the Ethereum network and promised to investigate and inform me by mail within 24 hours. As a result, this afternoon I received again an answer that the support had checked everything and the transfer was sent to me. But this is unreal. If the transfer had been sent, the transfer would have been displayed on the Ethereum network.
20:07, Nov 27
Stanley Adams: I'm sorry to hear about this and I'll be more than happy to assist you with your inquiry. May I have your account number or email currently on file?
20:08, Nov 27
You: ***
20:08, Nov 27
You: ***
20:08, Nov 27
You: ***
20:11, Nov 27
Stanley Adams: Thank you. I'll be right with you.
20:12, Nov 27
You: ok, ty
20:16, Nov 27
Stanley Adams: And may I have your address or phone number on file to verify your account ***?
20:17, Nov 27
You: +***
20:18, Nov 27
Stanley Adams: Perfect, thank you.
20:22, Nov 27
Stanley Adams: Your patience is appreciated while this inquiry is reviewed.
20:23, Nov 27
You: no problem
20:27, Nov 27
Stanley Adams: I'll be right with you.
20:27, Nov 27
You: ok
20:31, Nov 27
Stanley Adams: Thank you for waiting.
20:32, Nov 27
You: It's okay, I'll wait
Info: Sorry, it's taking longer than expected to reply. Please don't navigate away from the screen - we'll be with you as soon as possible.
20:37, Nov 27
Stanley Adams: Apologies for the delay.
20:38, Nov 27
You: everything is fine
Info: Sorry, it's taking longer than expected to reply. Please don't navigate away from the screen - we'll be with you as soon as possible.
20:45, Nov 27
Stanley Adams: In this regard ***, per your account information this transaction was reviewed and it was confirmed as paid, you may double check your transactions as sometimes crypto transactions amount might be lower or higher at the exchange from the time is paid until it hits your wallet.
20:46, Nov 27
You: Give me the id of the transaction on the Ethereum network
20:47, Nov 27
You: 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba
20:47, Nov 27
You: this?
20:50, Nov 27
You: [PNG]
20:50, Nov 27
You: and my wallet
20:50, Nov 27
Stanley Adams: This transaction was sent to 0x58069B9f8a9585aB05C286392369805264854a80
20:50, Nov 27
Stanley Adams: Per your account information.
20:51, Nov 27
You: this transaction does not exist. Check on the net
20:52, Nov 27
You: [PNG]
20:52, Nov 27
You: and all transaction on my wallet
20:53, Nov 27
You: Check on any resource with transactions on the Ethereum network
20:54, Nov 27
Stanley Adams: Your payout was processed with USDCoin currency in this regard, not the Ethereum cryptocurrency.
20:56, Nov 27
You: Oh my God. You send USDC through ERC20, i.e. the Ethereum network.
20:58, Nov 27
You: And, accordingly, all transactions can be tracked on the Ethereum network. Everything except the last one.
20:59, Nov 27
Stanley Adams: In this regard Uladzimir, per the blockchain at https://www.blockchain.com/eth/address/0x58069B9f8a9585aB05C286392369805264854a80 for this address.
21:04, Nov 27
Stanley Adams: Is there anything else I can assist you with at this time?
21:05, Nov 27
You: I see what you threw off me, expect
21:09, Nov 27
Stanley Adams: My apologies for any confusion or inconvenience.
21:09, Nov 27
You: Here are transactions for August. Right? And what for?
21:11, Nov 27
You: Where is the transition 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba that you are talking about?
21:13, Nov 27
You: check it out on the same site
21:13, Nov 27
You: not found
21:14, Nov 27
Stanley Adams: The payout by 11/23 was sent to 0x58069B9f8a9585aB05C286392369805264854a80 Per your account information.
21:16, Nov 27
You: With all due respect, I am not interested in my account details. I am interested in the confirmation of my payment, namely the hash / ID of the transaction. You yourself provide me with a non-existent hash and can't just write it on any of the translation tracking sites and see the obvious?
21:17, Nov 27
You: Namely: This transaction does not exist and never existed.
21:18, Nov 27
Stanley Adams: This transaction address is confirmed per the blockchain at https://www.blockchain.com/eth/address/0x58069B9f8a9585aB05C286392369805264854a80 for that ethereum address.
21:21, Nov 27
You: I'm tired. We seem to communicate in different languages.
21:21, Nov 27
You: Thanks. Bye
21:24, Nov 27
Stanley Adams: Do you have any other inquiries?
21:24, Nov 27
You: no
Всем привет
Возникла проблема с кешаутом на Sportbetting. В общем делаю я себе периодически кешауты в USDC через ERC20, все нормально и вот я запросил очередной вывод, который на мое удивление не приходит 5й день.
Списался я значит с саппортом через почту и лайвчат, где мне подтвердили, что мне все отправили и им жалко, что я не получил свои средства.
Проверили кошелек - все сходится.(0x58069B9f8a9585aB05C286392369805264854a80)
Прошу хеш транзакции - и тут начинается самое интересное. Мне дают следующее:
0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba
Естественно транзакция Нот Фоунд о чем я сообщаю в чат где мой спаситель подтверждает что что-то не то и что они разберутся в течение 24ч.
Спустя часов 20 мне приходит письмо ,что они все проверили и что деньги таки были отправлены.
Т.к. это не так я снова связываюсь с лайвчатом, где мне упорно твердят, что все отправлено. При этом сами не могут в 2 клика вбить эту транзу и увидеть что ее нет. А когда я предложил чекнуть транзакцию в сети эфира мне выдали, что они отправили USDC а не эфир(рофлы подьехали). Подскажите, как мне действовать в данной ситуации. В дополнение прилагаю переписку с поддержкой.
Благодарю!
20:06, Nov 27
You: Cashier
Info: You are now connected to Greeting Bot.
20:06, Nov 27
Greeting Bot: Thank you. Who am I chatting with?
20:06, Nov 27
Greeting Bot: Please allow a few moments while you are transferred to an agent.
20:06, Nov 27
You: Uladzimir
Info: You are now connected to Stanley Adams.
20:06, Nov 27
Stanley Adams: Hi, this is Stanley. Thank you for Contacting Player Services.
20:06, Nov 27
You: Hello! I ordered 2 withdrawals of $ 300 each to my USDC ERC20 wallet on November 19th and 23rd. The first transaction arrived on November 20th, and the second did not arrive. Yesterday I talked with online support where they confirmed to me that the second transfer was made on November 23rd to my wallet. Then I asked to provide me with the transaction ID on the Ethereum network. I was given the following ID: 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba I checked such a transaction through sites like https://etherscan.io/ and found that this transaction is not listed on the Ethereum network. You can also check my wallet: 0x58069B9f8a9585aB05C286392369805264854a80 Having done this, it is clear that I did not receive the transaction. Received only for withdrawal on November 19th. I informed my agent in a live chat and he confirmed that he did not see this transaction on the Ethereum network and promised to investigate and inform me by mail within 24 hours. As a result, this afternoon I received again an answer that the support had checked everything and the transfer was sent to me. But this is unreal. If the transfer had been sent, the transfer would have been displayed on the Ethereum network.
20:07, Nov 27
Stanley Adams: I'm sorry to hear about this and I'll be more than happy to assist you with your inquiry. May I have your account number or email currently on file?
20:08, Nov 27
You: ***
20:08, Nov 27
You: ***
20:08, Nov 27
You: ***
20:11, Nov 27
Stanley Adams: Thank you. I'll be right with you.
20:12, Nov 27
You: ok, ty
20:16, Nov 27
Stanley Adams: And may I have your address or phone number on file to verify your account ***?
20:17, Nov 27
You: +***
20:18, Nov 27
Stanley Adams: Perfect, thank you.
20:22, Nov 27
Stanley Adams: Your patience is appreciated while this inquiry is reviewed.
20:23, Nov 27
You: no problem
20:27, Nov 27
Stanley Adams: I'll be right with you.
20:27, Nov 27
You: ok
20:31, Nov 27
Stanley Adams: Thank you for waiting.
20:32, Nov 27
You: It's okay, I'll wait
Info: Sorry, it's taking longer than expected to reply. Please don't navigate away from the screen - we'll be with you as soon as possible.
20:37, Nov 27
Stanley Adams: Apologies for the delay.
20:38, Nov 27
You: everything is fine
Info: Sorry, it's taking longer than expected to reply. Please don't navigate away from the screen - we'll be with you as soon as possible.
20:45, Nov 27
Stanley Adams: In this regard ***, per your account information this transaction was reviewed and it was confirmed as paid, you may double check your transactions as sometimes crypto transactions amount might be lower or higher at the exchange from the time is paid until it hits your wallet.
20:46, Nov 27
You: Give me the id of the transaction on the Ethereum network
20:47, Nov 27
You: 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba
20:47, Nov 27
You: this?
20:50, Nov 27
You: [PNG]
20:50, Nov 27
You: and my wallet
20:50, Nov 27
Stanley Adams: This transaction was sent to 0x58069B9f8a9585aB05C286392369805264854a80
20:50, Nov 27
Stanley Adams: Per your account information.
20:51, Nov 27
You: this transaction does not exist. Check on the net
20:52, Nov 27
You: [PNG]
20:52, Nov 27
You: and all transaction on my wallet
20:53, Nov 27
You: Check on any resource with transactions on the Ethereum network
20:54, Nov 27
Stanley Adams: Your payout was processed with USDCoin currency in this regard, not the Ethereum cryptocurrency.
20:56, Nov 27
You: Oh my God. You send USDC through ERC20, i.e. the Ethereum network.
20:58, Nov 27
You: And, accordingly, all transactions can be tracked on the Ethereum network. Everything except the last one.
20:59, Nov 27
Stanley Adams: In this regard Uladzimir, per the blockchain at https://www.blockchain.com/eth/address/0x58069B9f8a9585aB05C286392369805264854a80 for this address.
21:04, Nov 27
Stanley Adams: Is there anything else I can assist you with at this time?
21:05, Nov 27
You: I see what you threw off me, expect
21:09, Nov 27
Stanley Adams: My apologies for any confusion or inconvenience.
21:09, Nov 27
You: Here are transactions for August. Right? And what for?
21:11, Nov 27
You: Where is the transition 0xf42efb5cead2b75f5c34d2ace9124aaba6be5c5bce9de3ba that you are talking about?
21:13, Nov 27
You: check it out on the same site
21:13, Nov 27
You: not found
21:14, Nov 27
Stanley Adams: The payout by 11/23 was sent to 0x58069B9f8a9585aB05C286392369805264854a80 Per your account information.
21:16, Nov 27
You: With all due respect, I am not interested in my account details. I am interested in the confirmation of my payment, namely the hash / ID of the transaction. You yourself provide me with a non-existent hash and can't just write it on any of the translation tracking sites and see the obvious?
21:17, Nov 27
You: Namely: This transaction does not exist and never existed.
21:18, Nov 27
Stanley Adams: This transaction address is confirmed per the blockchain at https://www.blockchain.com/eth/address/0x58069B9f8a9585aB05C286392369805264854a80 for that ethereum address.
21:21, Nov 27
You: I'm tired. We seem to communicate in different languages.
21:21, Nov 27
You: Thanks. Bye
21:24, Nov 27
Stanley Adams: Do you have any other inquiries?
21:24, Nov 27
You: no