Бан на ПС

Всем добрый день. Случилась беда, ПС по каким то причинам заморозил аккаунт, по началу запросил 4 видео, а по рассмотрению моего дела забанил с конфискацией всех денег. И причиной стало что якобы я использовал сторонние программы. Такое в моей практике впервые, так как всегда соблюдал честную игру. Буду  аппелировать однозначно. Как вы думаете, есть шанс?

Первое письмо.

Your account is currently under review for possible violations of our General Terms and has been temporarily frozen while we complete this review.

We request that you answer the following queries:

Please explain in specific detail what you have done over the last year in terms of studying, coaching and anything to improve your poker game and advantage over your opponents. Particular details that must be included are:

Usernames of all players you have worked with in any capacity

Changes in game formats played and studied and the reason/s why

Deliberate changes in strategy or playing style implemented in our games

Sites other than ours where you've been playing, and your game selection there

Software, tools, and methods used to study

Software and tools used as you play on our platforms, and likewise for other sites

Approximate dates of all the above events

Is there any other information that you would like us to take into account? Especially, the reason(s) you have changed your playing style or interaction with our software and what may have caused this?

We ask for a response within 48 hours. In the event that no response has been received within that time frame, we will continue with our review without your contribution.

Ответ спустя месяц.

Our conclusion

You've used a third-party tool that breaches our General Terms.

As stated in our General Terms:
"Prohibited Player Assistance Practices: In connection with the Services the practices of: (a) datamining hands, results, statistics or feeds (for example observing Games without playing in order to build up a database of hand histories for future reference); (b) using hands, results, statistics or feeds acquired through datamining; or © mass sharing hands, results, statistics or feeds for the purpose of analysing opponents.”

"Prohibited Tools and Services: Any online or offline tool or service (including artificial intelligence, “bots” and other computer programs and software) which is used to execute or assist in the execution of any action relating to the Services and is designed to provide an unfair advantage to Users, including those which: (a) play without human intervention or reduce the requirement of a human to make decisions (for example by helping you decide what action to take in respect of a bet or the exact relative size of any bet or raise, including “auto-folders” and tools that randomise the size of bets); (b) offer real-time advice on what action to take; © share hole card data with other Users or services; (d) is targeted towards the manipulation of opponents in Games in which you are unable to choose a specific table to play on; (e) is designed for poker table selection efficiency, for example by filtering or sorting available tournaments, or automating/semi-automating the process of joining available tournaments based on opponent gameplay statistics or notes; (f) is designed for ring game selection efficiency; (g) automate mouse clicking or simulate keyboard input (“auto clickers”); (h) delay a player’s decision by either a specific or randomized amount of time; or (i) during Game play: (i) provide advice beyond a basic level (such as a large collection of tables offering recommendations beyond whether to play certain hands or not in unopened pots); (ii) are designed specifically to ease referral to reference material; or (iii) compute advanced equity calculations, such as range vs range simulators, ICM or Nash Equilibrium-based programs."

As stated in our General Terms:
"You must not:
use the Services or Software in any way which is fraudulent, dishonest, unlawful, illegal or criminal, or may lead to the encouragement, procurement or carrying out of any fraudulent, dishonest, unlawful, illegal or criminal activity."

What happens now?

We'll seize all assets remaining in your account to reimburse players affected by the unfair play.

You're barred from playing on our platforms and at any PokerStars-sponsored live event. If you violate this ban, you will be disqualified from any live events. We will also forfeit any monies, winnings, prizes or entry fees/buy-ins accrued up to the time of disqualification.

Don't try to play on any of these platforms. We'll close any account you use, whether it belongs to you or a friend, and we'll confiscate the funds within.

Should players attempt to bypass our controls by opening or accessing another account with any of our brands and/or group companies, we reserve the right to confiscate all assets in the account(s) at any time and irrespective of how long it'd have taken us to detect and confirm any wrongdoing.

 hwk, 

Добрый день

Занимаемся твоим вопросом и сообщим как получим информацию