Перевод.Hello everyone.
5 years ago I created an account named 'crazymoron' at 888 room (Pacific network). I received a letter yesterday, I was told that my account had been blocked for a fraud and my whole bankroll had been forfeited.
My statistics for 5 years playing:
***тут твоя картинка со статистикой под спойлером***
For 5 years I've been playing only tournes, usually high expensive majors and some regulars, I've been using that account only, never had any problems, never created any other accounts in Pacific network, thus I have no idea why my accoung got blocked.
I don't know what's going on and why I got banned. I'm in bits of this situation, 888 support doesn't explain anything, all I received from them are two letters:
First one was received 11 days ago:
Dear Kiryl!
Cassava Enterprises (Gibraltar) Ltd. Company's operational department is now appealing to you, we control all the 888's operational servises. We are appeling to you on the occasion of your account.
In the context of our work to keep fair play at 888's poker tables, we had been warned about suspicious models of play at the tables, where you had been playing, those models show fraud and violation of our terms of service. Speaking of 'models of play' we mean a deal between the players to gain an edge against our other players.
As soon as the suspicion of fraud was noticed, all the accounts got suspended for full investigation of models of play. Investigation will be finished in 7-15 days from the date of suspension.
We take the security issues very seriously and thank you for your cooperation and understanding.
Truly yours,
Operational department
Cassava (Gibraltar) Ltd
security@mailer.888poker.com
and yesterday another one
Cassava Enterprises (Gibraltar) Ltd. Company's operational department is now appealing to you, we control all the 888's operational servises. We are appeling to you on the occasion of your account.
We got to know that there was a foul play. In the course of investigation of your account we revealed a facts of fraud. That's why and in compliance with our rules we had to block your account permanently. Your bankroll amout was deducted. From now on all the operations involving your account will be prohibited. Any new accounts you will create will be closed, any deposits to those accounts won't be refunded.
This decision is final and won't be subject to impugnment.
Truly yours,
Operational department
Cassava (Gibraltar) Ltd
security@mailer.888poker.com
In fact, my account was closed for no reason and my bankroll (around $12000) was taken from me.
I knew exactly that there was no fraud from my account, I've playing some tourneys (expensive ones) rarely, never did anything wrong and forbidden. I saw some similar topics, I was sure that something wrong was there, but I'm facing it by myself and can't do anything.
Hiya, comrades!
Five years ago I signed up with 888poker (Pacific network) . Yesterday I was informed that my account had been closed [Тут лучше вставить текст их письма, потому что в подобных делах точность формулировок должна быть абсолютной] because of some fraudulent activity and all money had been seized as a proceeds of crime.
Below you can see my stats for the past 5 years:
[Тут график]
During these 5 years I've been playing nothing but MTTs (recently I played only high-stakes Sunday's MTT and a few regular ones). I played only from my account, I have never experienced any problem, I have never created any other accounts in this network hence I've got no idea why they shut me down.
I sincerely have no clue what could have been the subject of the fraud alert. I am appalled! They didn't tell me any specifics and all I recieved from them were these two letters:
11 days ago, the 1st one :
[ Перевести или оригинал был на английском?]
and yesterday the 2nd one:
[ Перевести или оригинал был на английском?]
Bottom line: they closed my account, which I used for playing MTT only (no cash, STT, etc), with no reason whatsoever and they stole around 12k$. What surprises me most about this allegations is that I know for sure I've never been involved in any fraudulent or even suspicious activity.
Frankly,I have to admit when I saw topics like this before I was certain there must be some pitfalls, but now I am totally confused, aghast and feel powerless.
Any advice would be greatly appreciated.