PokerStars: заблокировали аккаунт во время игры

Hello,

Thank you for your email.

Your PokerStars account has been frozen as a security precaution as we have noticed some unusual activity in your account. Your account was accessed at October 24, 2013 from a German IP address. There was no real money activity within your account during this access.

We ask that you scan your computer for possible viruses/keyloggers and also change your email account password to ensure the security of both your computer and your email account. Please reply to inform us once you have completed these actions.

We also ask you to please send us a copy of your ID to security@pokerstars.com at your earliest convenience.

Finally, once we receive your confirmation of the above actions and have received a copy of your ID we may reinstate your account with a new password and PokerStars PIN.

We thank you for your your cooperation.

Regards,

Bev
PokerStars Security Team

PokerStars will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.

Enhance the security of your account using "SMS Validation", a free service which will notify you via text message when our system detect any potential irregularities with the operation of your account. Activate this feature via the ‘SMS Security Options’ located in the ‘Account’ menu dropdown in the PokerStars Lobby’.